911 and Dispatch
Digital tools are helping providers do more with less
Mayor Brandon Scott said the city is readying a team of call takers, dispatchers, support staff and a supervisor to deploy in a few hours
The research found that a 5-degree jump in the daily average temperature can prompt hundreds of additional calls to 911 over a month
Rising volumes of false fire, medical and burglary alarms have prompted Columbus fire and police administrators to propose stiffer penalties for repeat offenses
“Due to staffing,” only two of four dispatched units initially responded to retrieve a UNI worker they understood to be inside the campus’ compromised steam system
Officials say 911 responses have not been affected, but the attack has changed the way dispatchers perform their work
The tapes depict stranded riders crying, pleading for help for people with health conditions and in one case a man who had passed out, all when the gondolas broke down Oct. 5
North Dakota received more than $1.47 million in funds to fund the next phase of upgrades to the state’s 22 911 call centers
A woman who witnessed the incident said there was approximately eight to 10 people gathered on each deck when the collapse occurred
The lawsuits accuse the county of failing to properly train dispatchers, not warning officers that errors happened and not ensuring the 911 mapping system was accurate
There is an increasingly pressing need for PSAPs to be able to translate text-to-911 messages sent in languages other than English
Since the county went from four 911 centers to one, costs have increased, staff have unionized and technology is blamed for dispatch delays
Fire Commissioner Adam Thiel’s efforts to align how fire and EMS responses are measured includes “pot of meat” fires, dispatch time
The Phoenix Police Department announced that they would dedicate a new “quiet room” for dispatchers to help them deal with the stress of the job
The current analog-based system would be upgraded to an all-digital radio system
Authorities were searching in vain for Jada Strong before her live stream alerted Facebook to her medical emergency
John Shaw’s 78-second call with United Airlines Flight 93 passenger, Edward Felt, is part of a new book titled “The Only Plane in the Sky: An Oral History of 9/11”
Lumberton officials acknowledged their employees were in the video and called the incident a “serious error in judgment”
Hundreds of supporters of the library took to the streets to oppose a funding change that would take away income tax revenue from libraries and transportation agencies
Texas lawmakers passed a bill changing the definition of a first responder to include operator or emergency services dispatcher
Police released audio of a former 911 dispatcher scolding a frantic newspaper delivery woman for driving into floodwaters
Knox County Judge and Executive Mike Mitchell said this resolution is being adopted across the Commonwealth
The Akron Fire Department is launching a paramedicine program to offer free, in-home consultations to help residents and reduce non-emergency calls
The Fire Peer Support Initiative provides an upstream approach to a holistic lifestyle aimed at reducing the negative effects the job has on first responders
The money will help fund renovation, hardware, equipment and associated technology costs for the call center
The goal of the Heads Up program is to decrease the unknowns while responding to an emergency call
Fredericksburg’s City Council set a priority in 2014 to establish around-the-clock advanced medical service to address the burden of increased medical calls
911 callers were put on hold and transferred, and the emergency radio system froze due to excessive traffic during the attack at Marjory Stoneman Douglas High School
Daviess County Judge-Executive Al Mattingly requested a study be conducted on the feasibility of consolidating regional 911 dispatch centers into one center
The Ohio Department of Administrative Services gave all dispatch centers a deadline to either be EMD certified or to submit a timeline for compliance
California received the largest award in the country, totaling $11,399,076 to improve its 911 centers
The study found some of the system’s equipment to send and boost radio signals is no longer being manufactured or supported by manufacturers
Using the automated system, operators essentially click a button and a computer voice will alert fire stations and dispatch firefighters to the scene
