911 and Dispatch
Pioneer Hose Company #1 Assistant Fire Chief Robert Zerman may have contracted the virus while responding to a medical call last month, officials said
Putnam County 911 Dispatcher and former Lake Carmel Fire Chief Robert Shannon II, 49, died after becoming ill during a shift at the 911 center
The Santa Fe Fire Department has adjusted its protocols in an effort to keep its personnel safe during the COVID-19 crisis
A Fountain Inn couple’s nightly Halloween display keeps prompting 911 calls and fire department responses despite posted warnings.
Sterling Heights launched weekday BLS peak-demand units and color-coded dispatch to free ALS units for critical calls, reduce fatigue and better match resources
Owensboro second graders learned smoke-detector checks, escape plans and 911 basics, then tried on gear and sprayed hoses during Fire Prevention Week
Firefighter Gary Dziekan says he pushed the gun aside as it went off, was wounded in the struggle, and fired back when the suspect came back
The Enhancing First Response Act would recognize dispatchers’ lifesaving role and improve emergency communications infrastructure
Comprehensive offering will enable public safety agencies to adhere to new federal reporting requirements
Hennepin EMS official said the police’s swift, accurate tally of victims let medics move the wounded quickly to three hospitals
A $97K upgrade will notify only the Hattiesburg fire stations needed, cutting overnight disruptions and improving firefighter health
Agency coordinators will enroll staff statewide as part of a program that enhances training, technology and operational consistency
The AP reconstructed the July 4 Texas flash flood rescue using responder audio and survivor footage, revealing a chaotic response as the disaster killed 136 people
From hazard mapping to resource deployment, AI is changing the way agencies prepare for major incidents
Fire response begins at the console, and emergency fire dispatchers need a structured protocol to hone their decision-making
Thousands of convenience stores across the U.S. will offer free coffee, drinks or snacks to uniformed first responders on July 24 as part of the 2025 24/7 Day
Next-gen technology that keeps public safety connected to mission-critical tools
As shots rang out during the deadly Canfield Mountain ambush, a Northern Lakes battalion chief’s calm and decisive 911 calls helped guide a complex response
Wellness programs are expanding as dispatch centers race to adopt artificial intelligence, new tech tools and stronger retention models
Citing a no-bid response protocol, Springdale firefighters say they were following rules when they didn’t respond, despite being just minutes away
The Baltimore Fire Department will use AI and geofencing to manage 911 calls during Artscape, easing pressure on citywide dispatch
Minnesota Public Safety Dispatcher John Hutchins said access to traffic cameras were one of the best changes during his time on the job
While vacationing in Bermuda, a firefighter and a 911 dispatcher jumped into action to save a priest found unresponsive in shallow water
Welfare check calls may seem routine, but they can escalate fast — learn the critical questions to ask dispatch and the red flags to watch for before knocking
A failure in the radio alert tone caused a delay in notifying Norwich firefighters, prompting the East Great Plain volunteer department to respond first under the mutual aid agreement
A grant from the Oklahoma Department of Emergency Management will cover half the cost of a new CAD system to help integrate mutual aid for The Village Fire Department
Madison firefighters have been working out of cramped firehouse built in 1923
Communication and command failures were key in fatal Florida fire that killed Loretta Pickard
How AI-driven platforms are revolutionizing public safety messaging and disaster preparedness
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