Survival kit: Dealing with a PR nightmare

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• Firefighters, flip remarks and public trust

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  Life comes down to the small things, and seemingly small, off-handed comments to the public can undermine their trust and support

• Fire back: When to address or ignore attacks

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  Fire departments are easy targets for criticism; fire chiefs need to know how, when, why and if to respond

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• Sex, lies and videotapes in the fire service

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  If it can be recorded, it probably will; if it can be shared, it probably will; and if it involves firefighters, it certainly will

• Quick Clip: How to deal with angry bystanders

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  Lt. Duckworth and Chief Wylie caution us not to buy into their emotion and abandon best fireground practices

• EMS chief: How first responders handled the Ferguson shooting

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  EMS Chief Chris Cebollero walks you through how his medics handled the fast-changing situation when Michael Brown was shot by police in Ferguson, Mo.

• Expert: How fire chiefs can defuse 'Philly style' protests

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  The nature of the protests against the fire department in Philadelphia requires a break from traditional communication strategy when fending off attacks

• The Command Post Podcast: How many black eyes can the fire service take; what's the best hose load?

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  Lt. Rom Duckworth and Chief Rob Wylie also talk about labor management relations in their leadership lessons segment

• Don't arm the opposition

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  Failing to be an up-standing, law-abiding member of the community puts all firefighters at risk

• Firehouse sex scandals: Losing the public's trust

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  The recent case of a firefighter allegedly having sex in a fire truck isn't the first time such incidents have made the headlines