911 and Dispatch
As a fire engulfed her home, she made a desperate 911 call: “Oh God, I can’t get up and can’t breathe. Hurry up.”
Delray Beach officials released the apartment fire dispatch audio and the 911 calls from when a ladder truck was struck by a Brightline passenger train
From escaped kangaroos and raccoon invasions to mistaken international rescue calls, these bizarre incidents show that not every emergency is life-or-death
The dispatcher said what she was seeing on video looked “different,” and she didn’t care if the call made her look like a “snitch”
Albuquerque Mayor Tim Keller proposed a plan to send social workers and other specialists to mental health and homelessness-related calls
Chief Norvin Collins shares how best to communicate with firefighters about their experiences, provide reassurance and offer assistance
We can’t make good progress as a fire service with leaders making decisions based on likes instead of needs
The agreement had allowed the 911 center to mark virus patients’ addresses with a respiratory alert flag
Reports from two fire and rescue agencies found twice as many people were already dead in April when responders arrived at their home than the previous year
Officials say they were falsely assured that the clinic would not be treating a high number of patients at risk of suicide
A proposed ballot measure would help the county raise money to replace the system, which has failed more than four times in the last seven months
Many county leaders have refused to sign the nine-page non-disclosure and confidentiality agreement required to obtain address lists for their 911 centers
First responders mourned the loss this week of Camden County Sheriff’s Office 911 Dispatcher Rachel Hodge
County officials said they weren’t willing to risk potential penalties for violating the required non-disclosure agreement
Pioneer Hose Company #1 Assistant Fire Chief Robert Zerman may have contracted the virus while responding to a medical call last month, officials said
Putnam County 911 Dispatcher and former Lake Carmel Fire Chief Robert Shannon II, 49, died after becoming ill during a shift at the 911 center
The Santa Fe Fire Department has adjusted its protocols in an effort to keep its personnel safe during the COVID-19 crisis
The “thin gold line” banners were installed in observance of National Public Safety Telecommunicators Week
The program brings together a broad network of partners to provide better care for 911 users and reduce patient transport to ERs
Two options include work-from-home dispatchers and using data to drive staffing decisions
First responders will also be provided a daily list of addresses of people who have tested positive for COVID-19
The fire department report said first responders scrambled to find the collapsed runner on a crowded bridge without adequate maps or information
Union leaders said the COVID-19 crisis has driven 911 calls up by 40% while staff is decreasing as department members test positive
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
Police in an Oregon city took to social media to recommend several toilet paper alternatives for residents
After at least six pagers failed to alert firefighters to a three-alarm blaze last month, the chief pushed for upgrades to communications systems
In Orange County, Fla., if a person calls 911 with complaints of key symptoms, it will trigger a new initial response focused on coronavirus infections
A committee formed after local firefighters and residents expressed frustrations over EMS response times and service
The department is addressing the call demand vs. resources disparity through programs focused on managing low-acuity calls and frequent system users
Fire officials say the fees would hopefully deter facilities from relying too heavily on emergency services
The fire department said they believed an ambulance had already been sent, but it was sent to the wrong location
Lawmakers have proposed a bill that will prevent the FCC from auctioning off the band of spectrum used by first responders across the country
The move angered EMS union leaders who say EMTs and paramedics in the city continue to be deprioritized
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