911 and Dispatch
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Officials determined that a firewall, not a cyberattack, prevented 911 calls from going through
Fire and police departments across the state are letting citizens know about outage
First responders will also be provided a daily list of addresses of people who have tested positive for COVID-19
The fire department report said first responders scrambled to find the collapsed runner on a crowded bridge without adequate maps or information
Union leaders said the COVID-19 crisis has driven 911 calls up by 40% while staff is decreasing as department members test positive
Twin Cities-area police, paramedics and firefighters are recalibrating their response to the spread of the new coronavirus
Police in an Oregon city took to social media to recommend several toilet paper alternatives for residents
After at least six pagers failed to alert firefighters to a three-alarm blaze last month, the chief pushed for upgrades to communications systems
In Orange County, Fla., if a person calls 911 with complaints of key symptoms, it will trigger a new initial response focused on coronavirus infections
A committee formed after local firefighters and residents expressed frustrations over EMS response times and service
The department is addressing the call demand vs. resources disparity through programs focused on managing low-acuity calls and frequent system users
Fire officials say the fees would hopefully deter facilities from relying too heavily on emergency services
The fire department said they believed an ambulance had already been sent, but it was sent to the wrong location
Lawmakers have proposed a bill that will prevent the FCC from auctioning off the band of spectrum used by first responders across the country
The move angered EMS union leaders who say EMTs and paramedics in the city continue to be deprioritized
Focused on the effects of the load brought home by telecommunicators, this study outlines perceived changes family members of dispatchers notice during their tenure in the profession
A paramedic and whistleblower called the commissioner’s order a “cover-up” amidst ongoing response time problems
Firefighters and police searched the caller’s apartment complex for 45 minutes, a few hours before he was found dead by his roommate
Virginia research project highlights possible solutions for filling hiring and knowledge gaps
Officials said the woman sustained severe injuries to both hands and all of her fingers
Under a new pilot program, a security division officer will respond to calls about seemingly unconscious people, instead of fire and ambulance personnel
Officials said the response to the crash that killed two young children may have been delayed due to confusion over the pond’s location
Luzerne County signed a contract with Motorola Solutions Inc. to order more than 3,000 radios to replace the old analog system
The guidelines urge early notification of first responders if patients have possible symptoms of the virus
The departments began last week using automatic vehicle locator technology to dispatch first responders based on which vehicles are closest to incidents
Officials said all four fabricated calls prompted a “heavy response” from fire, EMS and law enforcement personnel
Officials are investigating whether incorrect data in the county’s GIS mapping system slowed down the arrival of first responders
The county’s 911 coordinator said the “questionable” reliability of the current system “is a safety risk to our responders”
Fire and police leaders met with dispatch center officials and questioned a recent notice that services would be reduced due to staffing
Progress in 2020 expected for bills still in committee
Federal regulators are setting up the suicide prevention hotline, which will be reachable by dialing 988
LifeCare Alliance receives referrals from fire departments and healthcare providers to assist frequent 911 callers with basic needs
