Dispatch
“I hope by inviting a current 911 dispatcher, I am able to bring awareness to this important issue and my bill, the 911 Saves Act to finally give them the recognition and resources they need and deserve,” Rep. Norma Torres said
First responder agencies across the country had suggested residents use a landline to report an emergency during the outage
As part of a $6.3 billion investment, FirstNet will become the exclusive wireless network to offer first responders uninterrupted priority and preemption across the entire AT&T 5G spectrum
“Every recoverable victim was saved,” Allen Fire Chief Jonathan Boyd said, highlighting the work by EMS crews
Russell Fire Chief Dylan Riedel was flown to a burn unit after being caught in a garage fire explosion
Aberdeen firefighters saw the fire in the distance and called for a second alarm
Crash detection technology automatically alerts 911 when a severe car crash is detected, but it’s frequently leading to false reports
The mix-up sparked a debate on best practices for responding to 911 calls when the address is in question
Lexington 911 operators used a manual method during the computer-aided system failures, which caused delays
Fire, police and EMS agencies, as well as local governments, share their appreciation for emergency dispatchers during the 2023 recognition week
Amid a nationwide staffing shortage, learn how you can support the lifesaving role of public safety dispatchers – the FIRST first responders
eDispatches’ latest app feature adds a new dimension to the mapping of hydrant locations and other community POIs
Other departments have show an interest in the Colorado Springs Fire Department’s multi-tiered response program
In the 911 cellphone call, dispatchers can be heard saying, “you’re stuck where?” and “scream as loud as you can”
“First responders were sent to the wrong location, or were misinformed about the emergent situation, or were not dispatched,” Helena Moreno said
Lexington officials will review the city’s response to windstorms that knocked out power to thousands, and damaged many homes and businesses
“Public safety is put at risk,” said Ty Wooten, IAED director of government affairs
A new Las Cruces, New Mexico, program aims to better serve community members experiencing mental health emergencies
Despite long holds and dispatcher errors, a spokesperson said that in February, the district has been answering 90% of calls within 15 seconds
A back-to-basics review of communication center types and facility equipment, plus must-have dispatcher skills
A Charlotte Fire crew, not EMS, was dispatched after police first called for help; once on scene, firefighters called Medic to treat Jovontay Williams, who later died
Rachel Peace’s husband, Gary Peace, died after suffering a heart attack; her lawsuit names 11 defendants
Brian Smith says he raised concerns about addresses being flagged as dangerous for first responders based on potentially erroneous information
The Owensboro city-county 911 facility now transfers some medical calls to an AMR dispatch center
With American Rescue Plan Act money, the city plans to offer $3,000 signing bonuses to 550 new hires
Speaking up about what’s really happening when volunteer departments can’t meet service expectations
Broward citizens now have a video upload through an app, but the new tool would let dispatchers send an invitation link to any cellphone call via text message
James “Jimmy” Scanlon, 38, felt unwell while driving and later died from a heart attack
Broward Fire Rescue Battalion Chief Michael B. Kane: “Testing could not empirically establish that the fire station alerting system worked properly at the time”
Reflecting on the importance of preparation, follow-through and endurance
Who among us, in a moment of fatigue and frustration, hasn’t imagined parking the ambulance somewhere the sun doesn’t shine
“For the third time, we told you we are out of service,” an EMT is heard saying on a recording of Baltimore City Fire Department radio traffic
There’s no place for sweeping generalizations during go/no-go decisions on the fireground
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